Christopher Thomas Thornborrow Toronto, Ontario.
647-608-1801
juniorbrunajunior@gmail.com
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Over the past twelve years, my job opportunities have given me exposure in administration, training, corporate sales and customer service. I am looking for a position that builds on these core work responsibilities.
I have worked in Canada and across the United States, which has given me the pleasure to work with many varied work ethics, co-workers and clients with varied styles. Always the main ideal was to keep in mind we all have the same goal, to work together to create a product or learning environment that had quality and integrity.
I believe that my qualifications and attitude towards teamwork, team building and the essential work environment will be an added asset to your organization.
Education International Academy of Design. Brock University.
Diploma. Honours B.A.
Graphic Design, 1996. Visual Studio Based and Art History, 1995.
Employment
Fidelity Investments – Dedicated Client General Motors, Secondary Client Caterpillar.
July 2005 – May 2008, Toronto.
CSS Associate Health and Welfare – United States Healthcare, Greenshield Canada, International plans.
The focus of my position was to educate our customers on their healthcare options that where offered by their employer and remind them that they have partnered with a leading company. Our job was to deliver trust and confidence each and every time we had contact with the customer, client and their affiliates. As the Data Recorder Keeper of all active (employed), inactive (retired) and ex-patriot (active employee working outside U.S.A) participant's information. We interacted actively to resolve data issues and interruptions in coverage with all vendors (Health and Life Insurance, Dependent Tuition Grants, Employee Extended Discount)
This was accomplished by anticipating customer’s needs on the phone through active listening and insuring accurate recording keeping of their personal information. The core aspects in insuring this was through our daily responsibilities. The tasks undertaken varied on a daily basis but would consist of the following aspects;
- transferring calls and conferencing specialists from insurance companies to resolve data accuracy issue.
-process transaction requests by customers according to healthcare plan rules.
-educate customers on the healthcare options available to them based on their location in country. (included enrollment into healthcare plans, Life Insurance, adding and removing dependents. Ending of benefits and education of Government extended Insurance (COBRA), including enrollment into this Health Plan)
-resolve XTRAC work items or data problems, redirecting or escalating them as necessary.
-supply requested literature and forms to customers, clients and vendors.
Marcus Evans – Pharmaceuticals. Life Sciences.
February 2004 – June 2005, Toronto.
Senior Sales Executive.
Marcus Evans is one of the world’s leading business information companies, presenting over 1000 strategic conferences and summits worldwide. My position focused on the Life Sciences Division: mainly pharmaceutical companies in the American and Canadian market.
My correspondence was with top executives – mainly CFO’s, CIO’s and VP’s of Marketing – initially through telephone contact: following up with email. A strong understanding over a range of specific and very technical areas was required to establish business relationships with the key decision makers. Developing an understanding of the customer’s business needs and future requirements was always the main objective.
My main focus was to register executives to attend the conferences or summits as delegates. Over my employment I worked on projects covering a range of areas in the Life Sciences, as well the Patriot Act and CFO Canadian Summit. A steep continuous learning curve was required in the constant upgrading of my knowledge in these areas to achieve a successful outcome.
Dendrite International – Client Pfizer Pharmaceuticals Inc.
September, 2001 – October, 2003, Morristown, New Jersey, U.S.A.
Trainer/Facilitator – on contract.
In a classroom setting I instructed pharmaceutical sales representatives on the software/hardware they would use when they are in the field calling on doctors. This consisted of a specific software application (Sherlock 3.1) designed for their daily working needs. The learning process also consisted of an overview and best practices of they’re hardware, which consisted of the IBM I22 laptop and Compaq IPAQ hand held computer.
I worked from a detailed training script, containing all aspects of the software. Included in the script were detailed trainer notes and suggestions on training style to keep the class involved during the training sessions.
The length of the training sessions varied, one to four days depending if the sales representatives were new hires or an already existing sales force upgrading their skills.
Training sessions took place in numerous cities across the United States. As a result I did not work with the same training team every session. This resulted in a need for open dialogue with whom ever the team was at the time. A strong sense of teamwork was needed at all times to provide the best learning environment.
Kenmara Inc. / Pink Pages Phone Directory
June, 2000 – May, 2001, Toronto, Ontario.
Office Manager / Sales Coordinator
The company specialized in selling ad space in medical journals, university yearbooks and handbooks across Canada.
My main objective was to maintain an effective, efficient office, where all paperwork was done in a timely manner and deadlines were always met. Included was the interviewing of new staff and training them on office policy and procedures. I trained new employees on invoicing, account receivables and collection of past due accounts.
I would track the sales of the team on all projects to make sure sales targets were met on time. To help the sales team meet their goals, I would research sources and contacts for potential clients. I would follow-up with clients regarding ad sizes and which would be the appropriate ads to be run in publications.
Over time I implemented a new filing system for publications and the artwork received both by hardcopy and softcopy. This was to aid sales representatives with a fast and easy reference during sales calls.
Additional Responsibilities
-Proof reading.
-Presentations to clients, reviewing contracts.
HMV Canada Superstore
August 1997 – October, 1999, Toronto, Ontario
Administration Supervisor
I worked in the Administration office handling all cash related responsibilities for the store. This consisted of the daily cash deposit for each individual cashier and the store itself. A detailed report was given regularly on a daily basis of all movement of cash in and out of the location.
I dealt with new hire packages, including reference checks, filling out packages with new employees, (ie social insurance information benefit packages etc.). I also head hunted new employees, interviewed and dealt with termination of employees.
Along with this the department oversaw all cashiers including the hiring and training of proper cash handling procedures and cash machine operation. This included the daily supervision of cashiers and support dealing with customer requests and concerns.
Sincerely,
Christopher Thomas Thornborrow
